Frequently Asked Questions
Discover everything you need to know about our premium loungewear, shipping policies, and luxury garment care.
What makes HANRO products different from other luxury brands?
Since 1884, HANRO has specialized in 'Understated Luxury.' We use premium natural fibers like Mercerized Cotton, Silk, and Cashmere, combined with innovative seamless knitting techniques to ensure unparalleled comfort and durability.
How do I ensure I am ordering the correct size?
We provide a detailed Size Guide on every product page. Our collections follow international sizing standards, but we recommend measuring yourself and comparing against our chart to find your perfect fit in tops, bottoms, and intimate apparel.
What are your shipping options and delivery timelines?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Free shipping is available on orders above a specific threshold.
What is your return and exchange policy?
We accept returns of unworn, unwashed items in their original packaging with tags attached within 30 days of purchase. For hygiene reasons, certain intimate items must have the protective seal intact to be eligible for return.
How should I care for my HANRO garments?
To maintain the longevity of our high-quality fabrics, we recommend washing at low temperatures and using a delicate laundry bag. Specific care instructions are located on the internal label of each garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various regional payment methods to ensure a secure and convenient checkout experience.